Question 1

Why wouldn't I just hire a full-time designer?

Accepted Answer

Great query! To initiate, the yearly expense of a full-time experienced designer currently surpasses $100,000, not to mention benefits (and x-factors like their availability). Furthermore, you're not always in a situation to provide constant work, which leads to unnecessary payments for idle time. With our monthly plan, it offers you the flexibility to halt and restart your subscription based on your workload, ensuring you're only shelling out for your designer when there's work lined up for them.

Question 2

Is there a limit to how many requests I can have?

Accepted Answer

Upon subscription, you can place an unlimited number of design requests in your queue, and these requests will be fulfilled sequentially.

Question 3

How fast will I receive my designs?

Accepted Answer

Typically, the majority of requests are finalized within two days or fewer. However, the completion time can extend for more intricate requests.

Question 4

What will I receive in 48 hours??

Accepted Answer

Ordinarily, requests are fulfilled within an average of 48 hours. This encompasses a brand theme, a landing webpage, an assortment of social media templates, and so forth. If a demand is significantly larger, anticipate receiving outputs every 24 hours until the entire demand is comprehensive.

Question 5

Who are the designers?

Accepted Answer

It may come as a shock, but Artonest is essentially a one-man agency. Therefore, you'll be collaborating with me, the founder of Artonest. Nonetheless, enhancements like animations or personalized illustrations are catered by our associate designers.

Question 6

How does the pause feature work?

Accepted Answer

We grasp that you might not always have enough graphic design tasks to fill a complete month. Maybe at present, you only have a handful of design needs. That's when the option to suspend your subscription is particularly helpful. Your billing cycle is computed on a 31-day basis. Suppose you subscribe and avail the service for 21 days, and then opt to halt your subscription. This implies that your billing cycle will be frozen, preserving 10 days of pending service, which can be availed at any future date

Question 7

How do you handle larger requests?

Accepted Answer

Big assignments get dissected at Artonest's end. This is relevant for comprehensive website or mobile application developments, UI/UX tasks, and so on. Anticipate acquiring a sensible volume of work every 24-48 hours until the complete request is accomplished.

Question 8

What programs do you design in?

Accepted Answer

Figma is generally used to build most requests.

Question 9

How do I request designs?

Accepted Answer

Artonest provides immense adaptability when it comes to submitting design requests through Trello. Typical methods clients use to request designs include direct submission via Trello, sharing Google docs or wireframes, or even creating a quick Loom video for those who'd rather not pen their briefs. Essentially, if it can be linked or shared in Trello, it's considered acceptable.

Question 10

What if I don't like the design?

Accepted Answer

Rest assured! We'll persist in refining the blueprint until your satisfaction is complete.

Question 11

Is there any design work you don't cover?

Accepted Answer

Indeed. Artonest does not provide these design services: 3D model creation, motion graphics (like GIFS), complex documentation design (such as medical forms), elaborate packaging, comprehensive print design tasks (for instance, magazines, books, and so on), and projects based on Adobe InDesign documents.

Question 12

What if I only have a single request?

Accepted Answer

It's alright. You have the option to put your subscription on hold upon completion, and resume once your design requirements extend. There's no requirement to let the remaining of your subscription expire without utilization

Question 13

Are there any refunds if I don't like the service?

Accepted Answer

Owing to the top-notch quality of our services, we don't provide any refunds.

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